Terms and Conditions
Last Updated: September 25, 2026
Welcome to Eagle Vision Pet Store. These Terms & Conditions govern your use of our website and the purchase of products and services offered through our website.
By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Eagle Vision Pet Store
Eagle Vision Pet Store is an independent online pet specialty store offering pet food, supplements, health and care products, grooming products, accessories, and other pet essentials.
Our products may be intended for different types of pets, including dogs, cats, horses/equine, small animals, reptiles, fish, and other pets, depending on product availability.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You may not:
Use the website for fraudulent or unlawful activities
Attempt to interfere with the operation or security of the website
Access areas or information that you are not authorized to access
Use the website to distribute malicious software
Misuse our content, trademarks, or other intellectual property
Provide false or misleading information when placing an order or creating an account
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and availability.
However, product packaging, labels, ingredients, formulations, colors, sizes, or other information may change from time to time.
Customers should review the product packaging and manufacturer's information before using a product.
If there is a difference between information displayed on our website and the product's current packaging or manufacturer's instructions, customers should follow the applicable product labeling and professional guidance.
4. Veterinary and Health Disclaimer
Eagle Vision Pet Store offers products related to pet nutrition, supplements, health, grooming, and general pet care.
Information provided on our website is intended for general informational and educational purposes and is not a substitute for professional veterinary diagnosis, treatment, or advice.
Where available, Eagle Vision may assist customers in connecting with or obtaining guidance from qualified veterinary professionals.
However, the customer remains responsible for consulting a qualified veterinarian regarding the individual needs and condition of their pet.
Veterinary professionals are independently responsible for their professional opinions, examinations, diagnoses, recommendations, treatment plans, and prescriptions.
Eagle Vision Pet Store does not independently diagnose pets, prescribe veterinary medications, or guarantee the accuracy or outcome of any veterinary advice provided by an independent veterinary professional.
Customers should provide their veterinarian with complete and accurate information about their pet, including relevant medical history, current medications, allergies, dietary information, and other relevant circumstances.
Customers are responsible for following the instructions and recommendations provided by their veterinarian.
5. Supplements and Health Products
Pet supplements, nutritional products, and health-related products should be used according to the applicable product label and, when appropriate, the advice of a qualified veterinarian.
The availability of a product on our website does not mean that the product is appropriate for every pet.
Individual pets may respond differently to products.
Eagle Vision Pet Store does not guarantee any particular medical, nutritional, behavioral, or health outcome from the use of any product.
6. Orders and Acceptance
Placing an order through our website constitutes a request to purchase the selected products.
We reserve the right to accept, decline, cancel, or limit an order when reasonably necessary, including situations involving:
Product availability
Pricing or listing errors
Suspected fraudulent activity
Shipping restrictions
Manufacturer or supplier restrictions
Quantity limitations
Other legitimate business or legal reasons
If we cancel an order after payment has been received, we will provide an appropriate refund of the amount paid for the canceled portion of the order.
7. Prices and Product Availability
Prices and product availability may change without prior notice.
We make reasonable efforts to maintain accurate pricing and inventory information, but errors may occasionally occur.
If a significant pricing or availability error affects an order, we may contact you before completing the order or may cancel the affected item and provide an appropriate refund.
8. Payments
Orders must be paid using the payment methods made available at checkout.
You represent that you are authorized to use the payment method provided for the transaction.
We may use third-party payment processors to securely process transactions.
9. Shipping
Shipping is subject to our Shipping Policy.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing an accurate shipping address and reviewing order information before completing a purchase.
10. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Certain pet food, supplements, health products, opened products, and other items may not be eligible for return because of health, safety, hygiene, or product-quality considerations.
11. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, hosting providers, analytics services, and other technology providers.
Your use of third-party services may also be subject to the terms and policies of those third parties.
12. Intellectual Property
The content on this website, including text, graphics, logos, photographs, product descriptions, design elements, and other materials, may be owned by solely to brands that we carry or licensed to Eagle Vision Pet Store or its respective content /product providers.
You may not reproduce, copy, distribute, modify, or commercially use our website content without appropriate authorization.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable because of maintenance, technical issues, updates, third-party services, or circumstances beyond our reasonable control.
14. Limitation of Responsibility
To the extent permitted by applicable law, Eagle Vision Pet Store is not responsible for losses or damages resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
16. Governing Law
These Terms & Conditions will be governed by the applicable laws of the jurisdiction in which Eagle Vision Pet Store operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.
17. Contact Us
If you have questions regarding these Terms & Conditions, our products, orders, or website, please contact Eagle Vision Pet Store using the contact information provided on our website.