Privacy Policy
Last Updated: September 25, 2026
Eagle Vision Pet Store ("Eagle Vision," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase through our website.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:
Name
Billing and shipping address
Email address
Telephone number
Account information
Order and purchase history
Payment and transaction information
Information you provide when contacting customer service
Information about your pet that you voluntarily provide when requesting product or veterinary-related assistance
Website usage, device, browser, and technical information
Information collected through cookies and similar technologies
We only request information that is reasonably necessary to provide our products and services and operate our website.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Process payments
Ship products to you
Provide customer service
Respond to questions and requests
Manage your account
Provide information about your orders
Improve our website, products, and customer experience
Prevent fraud, unauthorized transactions, and misuse of our website
Communicate important information regarding your orders or account
Send promotional communications when permitted and when you have provided the appropriate consent
Connect customers with qualified veterinary professionals when such assistance is requested or available through our services
3. Veterinary and Pet-Health Information
Eagle Vision Pet Store offers pet food, supplements, health and care products, and other pet-related products.
Customers may voluntarily provide information about their pets when seeking assistance with selecting products or when requesting assistance connecting with a qualified veterinary professional.
Any veterinary diagnosis, treatment recommendation, professional advice, or prescription is the responsibility of the applicable qualified veterinary professional.
Eagle Vision Pet Store does not independently diagnose pets or guarantee the suitability, effectiveness, or outcome of any veterinary treatment, medication, supplement, or other health-related product.
Pet owners are responsible for providing their veterinarian with accurate and complete information and for following the veterinarian's professional advice.
4. Payment Information
Payments may be processed through third-party payment processors. We generally do not directly store complete payment-card information on our own systems when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies and terms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Maintain website functionality
Remember preferences
Improve website performance
Understand website traffic and usage
Provide relevant website features
Help prevent fraud and security issues
You may be able to manage or disable cookies through your browser settings. Some website functions may not operate properly if certain cookies are disabled.
6. Sharing of Information
We may share necessary information with trusted service providers when required to operate our business, including:
Payment processors
Shipping and delivery providers
Website and hosting providers
Technology and analytics providers
Customer-service providers
Professional service providers
Qualified veterinary professionals when you request or authorize such assistance
Government authorities or other parties when required by law
We do not sell your personal information simply as part of providing our normal retail services.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Third-Party Websites
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
9. Your Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your personal information is used.
You may also unsubscribe from promotional emails by using the unsubscribe option included in those communications.
To submit a privacy-related request, please contact us using the contact information provided on our website.
10. Children's Privacy
Our website is intended for general consumers and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact Eagle Vision Pet Store through the contact information provided on our website.