Effective Date: July 2026
At Eagle Vision LLC, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their recived condition, we will need pictures of any damage.
- Be returned in the original packaging.
- Include all accessories, manuals, and tags (if applicable).
Non-Returnable Items
For health and safety reasons, the following items cannot be returned once opened or used:
- Personalized or custom-made items
- Gift cards
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item (if applicable)
We will review your request and arrange a replacement or refund where appropriate.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless otherwise stated.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Need Help?
If you have any questions about returns or refunds, please contact us:
Eagle Vision LLC